Dubai's Most-Trusted 24/7 IT Support
500+ UAE businesses rely on us for managed IT, AMC contracts, cybersecurity, Microsoft 365 and cloud. 4-hour on-site SLA across Dubai, unlimited remote helpdesk, transparent fixed monthly pricing - from AED 1,500/month.
Live IT Support Dashboard
Live · 24/7 helpdesk
500+
AMC clients
<4h
On-site SLA
24/7
Helpdesk
18yr
Experience
Coverage
- Remote helpdesk<15min first response
- On-site Dubai<4h SLA · Same-day fix
- Microsoft 365Certified partner
- Cloud (AWS / Azure)Migrations in 2026
What we cover
Complete managed IT under one provider
Unlimited remote helpdesk
24/7 access. <15 min average first response. Phone, email, WhatsApp, ticketing portal.
Server & infrastructure admin
Windows / Linux servers, Active Directory, file shares, backups, patches.
Microsoft 365 + cloud
Email, Teams, SharePoint, OneDrive, plus AWS / Azure migration and admin.
Baseline cybersecurity
EDR, MFA, patching, firewall, dark-web monitoring on every AMC plan.
Network & WiFi
Office network design, structured cabling, Ubiquiti/Cisco, VPN, firewall.
Procurement + onboarding
Buy hardware on your behalf, image, deploy, retire. New-hire IT setup in hours.
Named clients
Real Dubai businesses on our AMC contracts
A sample of measurable wins from our active managed-IT contracts.
"Switched from in-house IT. Cut IT incidents 70%, saved AED 9,000/mo, full Microsoft 365 migration in 6 days."
"Multi-site network + POS support. 99.4% uptime over 18 months. POS issues now resolved remotely in under 10 minutes."
"ISO 27001 prep + MDR coverage. Passed first audit on time. Zero security incidents in 12 months."
Our process
How we onboard new businesses
Most clients are fully onboarded in 10 business days. Here's the standard workflow.
Free IT audit
We map your current setup, identify risks, document gaps. Free, no obligation, delivered as a PDF in 5 business days.
Fixed-fee proposal
You receive a written proposal with exact AMC price, included services, SLA terms, and 12-month roadmap. No surprises.
Onboarding sprint
Two senior techs spend 5-10 days deploying monitoring agents, configuring backups, hardening security, documenting your systems.
24/7 support live
Helpdesk, ticketing, on-site engineer schedule, monthly visits, security monitoring - all switched on. Your team gets a single phone line and email.
Quarterly reviews
Every 3 months we meet for a strategic review - performance, incidents, upcoming changes, optimisation opportunities. Continuous improvement built in.
Transparent AMC pricing
Fixed monthly IT support, no surprises
All plans include unlimited remote helpdesk, monthly on-site, security baseline, and 4-hour emergency SLA. Cancel anytime after the first 3 months.
SME AMC
Up to 10 users. Perfect for small offices and startups.
- Unlimited remote helpdesk (Mon-Sat 9am-9pm)
- 1 monthly on-site visit
- Microsoft 365 admin (up to 10 mailboxes)
- Antivirus / EDR + patching
- Backup monitoring
- 4-hour emergency response
- Quarterly review
Business AMC
Up to 30 users. Most popular for growing Dubai SMBs and multi-location offices.
- Everything in SME, plus:
- Unlimited 24/7 remote helpdesk
- 2 monthly on-site visits
- Server administration
- Full cybersecurity stack (MDR)
- VPN + firewall management
- Microsoft 365 / Google Workspace
- Monthly strategic review
Enterprise AMC
30+ users, multi-location, compliance-heavy (DIFC banks, healthcare, large F&B chains).
- Everything in Business, plus:
- Dedicated account manager
- On-site engineer (1-5 days/week)
- ISO 27001 / SOC 2 prep
- 24/7 SOC + MDR
- Disaster recovery design
- Compliance reporting
- Custom SLAs
FAQ
IT support questions
10 direct answers about IT support in Dubai - pricing, AMC contracts, SLA, security, onboarding.
Explore More Services
Azizi Technologies is Dubai's full-stack IT & digital growth partner since 2007. Explore our other services across Dubai and the UAE.
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