Question 1

What are your data recovery success rates by drive type in Dubai?

Accepted Answer

Success rates at Azizi Technologies measured across the past 18 years of Dubai jobs: HDD logical recovery (deleted files, formatted partition, corrupted NTFS or APFS or HFS+) runs at roughly 96 percent because the platters are intact and the controller is healthy. HDD physical recovery (clicking drive, head crash, seized motor) runs at roughly 80 to 90 percent when the drive comes in within 48 hours of failure and has not been opened by a third party. SSD logical recovery sits at roughly 88 percent. SSD physical recovery (controller dead, NAND chip-off, BGA reball) sits at 60 to 75 percent because hardware encryption on modern Samsung, Crucial and Western Digital controllers limits raw-NAND reconstruction. RAID 5 and RAID 6 reconstruction runs at roughly 90 percent when the array is brought in before customer-led rebuild attempts. NAS recovery (Synology SHR, QNAP RAID, btrfs and ZFS) runs at roughly 85 to 92 percent. USB and SD card recovery runs at 80 to 90 percent on logical jobs and 50 to 70 percent on physical NAND chip-off. iPhone water damage chip-off recovery runs at roughly 65 percent if brought in within 24 hours. Free diagnosis is performed on every device before any number is committed in writing, and on physical jobs we operate a strict no-data-no-fee policy.

Question 2

How long does data recovery take at your Dubai workshop?

Accepted Answer

Turnaround at Azizi Technologies depends on the failure mode. Same-day diagnosis is standard - drives brought in before 12:00 typically get a written diagnosis before close of business. Logical recovery (deleted files, formatted partition, file system corruption) finishes in 24 to 72 hours for most USB sticks, SD cards, single-drive HDDs and SSDs. Physical HDD recovery requiring a class-100 cleanroom platter swap or PCB transplant takes 5 to 10 working days because donor parts have to be matched at the PCB ROM and head-stack level. SSD NAND chip-off and BGA reball jobs take 7 to 14 working days because each NAND die has to be read on PC-3000 Flash, re-mapped through the FTL translation table, and reassembled. Failed RAID 5 or RAID 6 reconstruction takes 4 to 9 working days depending on array size and whether the customer attempted a rebuild before bringing it in. NAS recovery from Synology, QNAP or WD My Cloud takes 3 to 8 working days. iPhone water-damage chip-off recovery takes 5 to 9 days. Emergency 24-hour intake is available - drop the drive any time during workshop hours and a recovery engineer logs it the same hour.

Question 3

How much does data recovery cost in Dubai? What are the AED price ranges?

Accepted Answer

Azizi Technologies pricing is published and written - never verbal. Logical recovery (deleted files, formatted drive, OS reinstall, partition rebuild) starts at AED 500. File system corruption recovery (NTFS, APFS, HFS+, ext4, btrfs, ZFS, exFAT) starts at AED 700. SSD logical recovery starts at AED 600. HDD logical recovery starts at AED 500. Failed RAID 0, 1, 5, 6 or 10 reconstruction starts at AED 1,500 and scales with disk count. Ransomware-encrypted file recovery via shadow copy, snapshot rollback or backup mining starts at AED 800 - we never pay ransom on any client's behalf. USB and SD card recovery starts at AED 400. iPhone water-damage chip-off recovery starts at AED 1,200. HDD platter swap inside the class-100 cleanroom starts at AED 2,500. SSD NAND chip-off, BGA reball and micro-soldering jobs start at AED 1,800. Diagnosis is free on every device. No-data-no-fee applies to all physical recovery jobs. Final price is always written, never quoted verbally over the phone.

Question 4

What is your no-data-no-fee policy exactly?

Accepted Answer

No-data-no-fee at Azizi Technologies means that if our physical recovery attempt does not return the specific files you asked us to recover, you pay nothing for the recovery work. It applies to every physical recovery category - HDD cleanroom platter swap, HDD head-stack assembly transplant, SSD NAND chip-off, BGA reball, micro-soldering, iPhone water-damage chip-off and PCB transplant. Diagnosis is always free regardless of outcome. The list of files to be recovered is agreed in writing before any work starts so there is no ambiguity later - typically client photos, financial records, project files or specific folder paths. Logical recovery jobs (deleted files, formatted partition, corrupted file system) carry a smaller diagnostic-tier fee even if files cannot be reconstructed, but this is always disclosed in writing first, never billed as a surprise. Recovered data is delivered on a freshly purchased encrypted SSD or external drive supplied by the client; we never charge a markup on the delivery media.

Question 5

How is your class-100 cleanroom different from non-cleanroom recovery shops in Dubai?

Accepted Answer

A class-100 cleanroom (now formally ISO 14644-1 ISO Class 5) limits airborne particulates to no more than 100 particles of 0.5 micron or larger per cubic foot of air. Hard disk platters spin at 5,400 to 7,200 RPM with the read-write heads flying 3 to 5 nanometres above the platter surface - any dust particle larger than that physically gouges the platter as the head passes over it, which destroys data permanently. Opening a failed HDD on a normal desk in a Dubai office contaminates the platter within seconds and turns a 90 percent recoverable job into a 0 percent recoverable one. Azizi Technologies operates a dedicated laminar-flow class-100 workbench at our Bur Dubai workshop with HEPA filtration, ionised gloves, anti-static garments, calibrated tools and a logged maintenance schedule. We use the cleanroom for head-stack assembly swaps, platter transplants, motor-seize repairs and any other procedure that requires opening the HDD enclosure. Shops without a cleanroom either ship your drive overseas (London, Mumbai, Singapore - typically 3 to 6 weeks turnaround and you lose chain of custody), or worse, attempt cleanroom work on a normal bench and ruin the platters.

Question 6

Do you recover from ransomware attacks - and do you pay the ransom?

Accepted Answer

Azizi Technologies has recovered Dubai clients from LockBit, BlackCat, WannaCry derivatives, Conti, Ryuk and cryptolocker variants since 2017. Our policy is absolute: we never pay the ransom, never advise paying it and never act as an intermediary to a ransom payment - paying funds organised crime, has no guarantee of decryption, and frequently leads to repeat attacks within 90 days. Our recovery workflow uses five legitimate paths: (1) Windows Volume Shadow Copy Service rollback where the attacker missed disabling vssadmin, (2) Synology btrfs snapshot rollback on NAS shares with read-only snapshot retention, (3) QNAP ZFS snapshot rollback under QuTS hero, (4) immutable cloud backup restore from Backblaze B2 Object Lock, AWS S3 Object Lock or Azure Blob immutable policy, and (5) decryption using public NoMoreRansom.org keys where the variant is known and the key has been released. If none of those paths work, we are honest - we tell you so in writing rather than billing for a recovery we cannot deliver. We also produce an incident report for your insurer and a hardening plan to stop the next attack. Pricing starts at AED 800.

Question 7

Do you recover MacBook, iMac, Mac Studio and Mac Pro data including T2 and Apple Silicon machines?

Accepted Answer

Yes - Mac data recovery is one of our heaviest workloads from Dubai Media City video editors, music producers, photographers and design studios. Logical recovery from APFS-formatted internal SSDs on Intel MacBook Pro and iMac (2017 and later) is standard. T2-chip Mac recovery (2018 to 2020 MacBook Pro, MacBook Air, Mac mini, iMac Pro) requires our Apple T2 DFU bridge because the SSD is paired and encrypted to the T2 secure enclave - we revive the board, get the Mac into DFU, and pull data through a working logic board on the same hardware revision. Apple Silicon Mac recovery (M1, M2, M3, M4 series MacBook Pro, MacBook Air, Mac mini, Mac Studio, Mac Pro) is the hardest category because the NAND is soldered to the logic board and encryption keys live in the Secure Enclave. We handle these as logic board repair jobs first - revive the board to a chargeable state, then pull data through a fresh internal boot, then transfer to your replacement Mac. If the board is unrecoverable, NAND chip-off on Apple Silicon is currently low-success industry-wide and we will say so in writing rather than charging for a job we cannot deliver. Apple Genius Bar does not perform board-level data recovery on any Mac - we do.

Question 8

Do you handle iCloud lock, Activation Lock or Find My on recovered Apple devices?

Accepted Answer

No, and this is non-negotiable Azizi Technologies policy since 2007. We do not bypass, unlock, remove or attempt to defeat iCloud Activation Lock, Find My, MDM enrolment, Apple ID password locks, Screen Time passcodes, Configuration Profiles or any other Apple security control. If you bring in a Mac, iPhone or iPad with active Activation Lock and you cannot prove ownership through the original Apple ID, we will not work on it. Proof of ownership means either signing in to the Apple ID in our presence, or producing the original purchase invoice plus matching ID. This protects you - because legitimate recovery work on a stolen device makes Azizi Technologies an accessory under UAE Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrimes - and protects every other Dubai resident from device theft. The same rule applies on data recovery: we will recover data from your legitimate device, but we will not extract data from someone else's locked device on your behalf.

Question 9

What should I bring to the workshop for a data recovery job?

Accepted Answer

Bring four things and the diagnosis runs faster. (1) The failed device itself - external HDD, SSD, USB stick, SD card, internal drive in its caddy if you have already removed it, full laptop or desktop, NAS chassis with all drives in their original bays, or the failed iPhone or iPad. (2) Power adapter or original cable - especially for external HDD enclosures where the PSU matters and for NAS chassis where the original power brick is the safe choice. (3) A list of the specific files or folders you want recovered, written down - photos from 2019-2024 in Documents/Family, Final Cut Pro library called Wedding_2023, Outlook PST file at this path, the QuickBooks company file. The more specific the list, the cleaner the no-data-no-fee terms and the faster the diagnosis. (4) Proof of ownership if the device is locked, encrypted, or comes from a corporate fleet - original invoice, Apple ID credentials, or an employer authorisation letter. Do not run consumer recovery software on a failing drive before bringing it in. Do not open a failed HDD outside a cleanroom. Do not attempt RAID rebuilds before we have imaged the disks. Do not power-cycle a clicking drive repeatedly. Each of those actions reduces success rate significantly.

Question 10

Where do I bring my device and what are your Dubai workshop hours?

Accepted Answer

Two walk-in workshops, both in Dubai. Main location for data recovery intake is the Bur Dubai workshop because that is where the class-100 cleanroom, PC-3000 imaging stations and BGA rework benches are located: G 58, IT Center Building, 21 21A Street, Bur Dubai (one minute from BurJuman Metro). Second walk-in is the Media City office, ideal for Dubai Media City video editors, music producers and design studios who want to drop off without crossing the city: Concord Tower, Office 45, 10th Floor, Dubai Media City (one minute from DMCC Metro). Workshop hours: Monday to Saturday 09:00 to 21:00 with a Friday prayer break from 12:00 to 14:00. Closed Sunday. For business-critical emergencies, an engineer can be dispatched to your Dubai office same-day. Sharjah and Ajman pickups are scheduled by appointment with one extra day for travel. Free pickup and delivery across most of Dubai is available.

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